We want you to love what you wear. If the size or colour isn’t right, we’ll swap it.
The short version
- 7 days from delivery to request an exchange
- Item must be unused, in original packaging, with protective film and tags intact
- An unboxing video is required for any claim
- Sale and clearance items are final sale
- We exchange items — we don’t offer refunds for change of mind
Unboxing video — please read before you open your parcel
We ask every customer to record one continuous video while opening the parcel, starting before the packaging is cut open and continuing until the item is fully unwrapped.
This protects both of us. It lets us settle a wrong-item, missing-item or damaged-item claim in minutes, and it means honest customers never have to argue their case.
Claims cannot be processed without this video. Please make sure it is one unedited clip and clearly shows the sealed parcel, the shipping label, and the item inside.
What can be exchanged
You can request an exchange within 7 days of receiving your order, provided the item is:
- Unused and unaltered — rings not resized, no engraving done
- In original condition with tags and protective film intact
- In its original packaging, including the box, pouch or warranty card
- Accompanied by your order number and unboxing video
What cannot be exchanged
- Sale and clearance items — these are final sale
- Earrings and other pierced jewellery — for hygiene reasons
- Resized rings and engraved or personalised pieces
- Watches with the protective film removed or the casing scratched
- Any item worn, altered or damaged after delivery
Exchange charges
Wrong size or colour, or change of mind:
- Return delivery is arranged and paid by the customer
- Redelivery charge of Rs. [200] applies
- Price difference is payable if the new item costs more; store credit is issued if it costs less
- One exchange per order, subject to stock availability
We sent the wrong item, or it arrived damaged or incomplete:
- The exchange is completely free — we cover both directions
- Contact us within 24 hours of delivery with your unboxing video
Refunds
We are an exchange-only store. We do not offer refunds if you simply change your mind — you’re welcome to exchange the item or receive store credit instead.
Refunds are issued only when the fault is ours: a wrong item, a damaged item, or an item we can’t replace because it’s out of stock.
In those cases, we refund by bank transfer within 5–7 working days. We’ll ask you for your account title, bank name and IBAN. Original delivery charges are refunded too when the error was ours.
How to request an exchange
Step 1 — WhatsApp us at [0321-9493361] within 7 days of delivery. Send your order number, your unboxing video, and tell us what you’d like instead.
Step 2 — We’ll confirm and share the return address, usually within 24 hours.
Step 3 — Pack the item securely with all tags and original packaging, and send it via any courier. Keep your receipt and tracking number — we can’t take responsibility for parcels lost on the way back.
Step 4 — Once the item reaches us and passes inspection (1–2 working days), we dispatch your exchange.
Total time is usually 5–8 working days from the day you send it.
Damaged in transit
If your parcel arrives torn, opened, or tampered with, please refuse delivery and message us the same day. If you’ve already accepted it, contact us within 24 hours with your unboxing video and photos of the packaging.
Before you order
To avoid an exchange altogether, please check the size chart on each product page before ordering — it lists actual measurements, not just S/M/L. If you’re unsure, WhatsApp us your usual size and we’ll recommend the right fit.
Questions?
WhatsApp [0321-9493361] — 10:00 AM to 8:00 PM, Monday to Saturday Email [support@wearitpk.store]
This policy applies to orders placed on wearitpk.store. We may update it from time to time; the version on this page at the time of your order is the one that applies.